We have been shocked and saddened by the events unfolding in Ukraine and our heartfelt sympathies are with all of those affected.

We stand with the people of Ukraine, whose lives have been devastated by the unfolding humanitarian crisis. We also support the incredible people across the UK doing what they can to help those in need.

The insurance industry, led by the ABI (Association of British Insurers), has made some commitments to support those amazing people who are helping others in their time of dire need and we at Ageas have agreed to support those commitments.

Helping our customers help others

Using your car to transport goods around the UK

If you want to use your private vehicle to transport goods around the UK to aid in the humanitarian crisis unfolding in Ukraine, we will support this. You do not need to inform us and your cover will not be impacted, in accordance with the ABI Volunteer Driving Commitments.

Using your car to transport goods in other parts of Europe

If you want to use your private vehicle to deliver humanitarian aid to other parts of Europe in response to events unfolding in Ukraine, we will support this. Your policy will provide, at minimum, third party liability coverage for a period specified in the policy when driving within the Free Circulation without Green Card zone.

We encourage you to familiarise yourself with regulations around the cross-border transport of goods and abide by any travel advice issued by the Foreign, Commonwealth & Development Office. Please check your policy documents carefully for limits of coverage and policy exclusions.

Using your commercial vehicle to transport goods in other parts of Europe

If businesses want to use commercial vehicles to provide humanitarian aid in response to events unfolding in Ukraine, we will support this. Customers with commercial vehicles that have comprehensive motor insurance cover in the UK will be granted comprehensive coverage at no additional charge for any cross-border journeys taken for humanitarian reasons within the ‘Free Circulation without Green Card zone for the next three months, until 11th June 2022, at which point it will be reviewed. 

Contact us if you require additional coverage or plan to leave the European Economic Area. Policyholders that are planning to undertake cross border journeys and who would usually not be covered for these journeys under their existing comprehensive policy should inform us of their plans.

Home insurance customers

Home insurance customers

If you are a homeowner in the UK and want to temporarily house refugees as non-paying guests in your main home, then we are pleased to support this.

You don’t need to tell us if you plan to do this* and we’ll define any refugee that doesn’t pay to live in your home as a family member, rather than a guest or lodger.

We do not consider the Government’s proposed monthly pledge of £350 to support Ukrainian refugees to be payment. If you choose to accept this offer from the Government your cover won’t be affected.

Please ensure that the sum insured on your policy is adequate for the refugees’ contents, including any individual high value items, and take out further cover if required.

If you are housing refugees as paying guests or if you wish to house refugees in a second home or rental property that is insured with us, then please contact us directly for assistance.

Charitable giving

Collection points

We have set up collection points at our offices in Eastleigh, Gloucester and Bournemouth, where we are collecting much needed items and medical supplies and arranging transport to send to refugees on the Ukraine / Poland border. These will then be further transferred to other regions taking in refugees.

The British Red Cross Ukraine Crisis Appeal

We have made a donation to the British Red Cross Ukraine Crisis Appeal and are match funding any donations made by our employees through our payroll giving scheme to this appeal.

*You only need to contact us if:

1) You need to discuss or make any changes to your level of cover.

2) After 12 months, any refugees are still living with you and your policy renewal comes through.