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Changes you can’t yet make via your online account

There are a few changes you can't make through your online account, these are:

  • Change or add a driver
  • Change my van details
  • Change my address
  • Change my occupation
  • Change my annual mileage
  • Change a vehicle to one that is not on the DVLA list
  • Change the class of use (e.g. adding commuting or business use)
  • Add or remove add-ons (e.g. breakdown cover)
  • Add, edit or remove van modifications
  • Change your name, title or marital status
  • Update your contact details (e.g. email, phone number or address)
  • Temporary vehicles or drivers
  • Changes in the renewal period
  • Changes before the policy starts
  • Changes with an open claim
  • Add, edit or remove a claim or conviction

Please speak to a member of our Live Chat team via our Virtual Assistant or call us. Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.

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Related questions

How do I change or add a driver? Do you charge a fee if I want to change my policy? How do I change my van details? How do I change my address? How do I change my occupation? How do I update my annual mileage?

Can't find what you're looking for?

Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.