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Help with Making changes
How do I change or add a driver?
Van insurance: Help with Making changes
Unfortunately you cannot currently change or add a driver on your policy using your online account. Please speak to a member of our Live Chat team via our Virtual Assistant.
Do you charge a fee if I want to change my policy?
Van insurance: Help with Making changes
Yes, there is a £25 admin fee to make changes to your policy by phone. However, you will not have to pay if you make the change via your online account...
How do I change my van details?
Van insurance: Help with Making changes
Unfortunately you cannot currently add or change a driver using your online account. Please speak to a member of our Live Chat team via our Virtual Assistant or call us.
How do I change my name, title or marital status?
Van insurance: Help with Making changes
To change your personal details, you will need to get in touch through Live Chat, or give us a call.
How do I change my address?
Van insurance: Help with Making changes
Unfortunately you cannot currently change your address on your policy using your online account. Please speak to a member of our Live Chat team via our Virtual Assistant.
How do I change my occupation?
Van insurance: Help with Making changes
Unfortunately you cannot currently change your occupation on your policy using your online account. Please speak to a member of our Live Chat team via our Virtual Assistant.
How do I update my annual mileage?
Van insurance: Help with Making changes
Unfortunately you cannot currently update your mileage using your online account. Please speak to a member of our Live Chat team via our Virtual Assistant or call us.
Changes you can’t yet make via your online account
Van insurance: Help with Making changes
There are some change you can't make online, these include: Change or add a driver, Change my van details, Change my address...
Can't find what you're looking for?
Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.