Changes you can't yet make via your online account
There are a few changes you can't make through your online account, these are:
- Change the class of use (e.g. adding commuting or business use)
- Remove optional cover options, e.g. Breakdown cover or Legal expenses cover
- Add, edit or remove car modifications
- Change your name (e.g. your surname or to correct a spelling mistake)
- Amend the Date of Birth of the policy holder, or a named driver
- Change the correspondence address
- Temporary vehicles or drivers
- Changes in the renewal period
- Changes before the policy starts
- Changes when you have an open claim
- Add, edit or remove a claim or conviction
- Amend bank details, e.g. sort code or account number
Please speak to a member of our Live Chat team via our Virtual Assistant or call us. Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.
Was this information helpful?
Can't find what you're looking for?
Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.