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Help with Making a complaint
How do I make a complaint about my claim?
Car insurance claims help: Help with Making a complaint
If you haven't told us about your complaint yet, please get in touch with us and we'll do our best to put things right...
Who can I contact if I am not satisfied with the response to my complaint?
Car insurance claims help: Help with Making a complaint
If you're not happy with how we have handled your complaint, or we haven’t resolved it within eight weeks, you can take it up with the Financial Ombudsman Service through the methods detailed below.
How will my complaint be dealt with?
Car insurance claims help: Help with Making a complaint
We'll try to resolve your complaint within three working days. If we can't do this, we'll write to you within five working days to..
Can I go straight to the financial ombudsman?
Car insurance claims help: Help with Making a complaint
You're able to go straight to the Financial Ombudsman Service, however, they will advise that if you are dissatisfied with our service, that you give us the opportunity to resolve your concerns in the first instance...
Make a car claim
Our online claims service is the quick, safe and easy way to register a new claim.
Can't find what you're looking for?
Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.