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Help with making a claim
Will making a claim affect my No Claims Discount?
Car insurance claims help: Help with making a claim
If you make a claim then your No Claims Discount may be affected. Factors such as, who was at fault, previous claims and whether you have opted to protect your NCD will all be considered...
How will my vehicle be repaired?
Car insurance claims help: Help with making a claim
We have a network of approved repairers who will take care of your vehicle, getting you back on the road as soon as possible.
What happens if my vehicle is confirmed a total loss?
Car insurance claims help: Help with making a claim
This is when the damage to your vehicle is uneconomical to repair. We have a dedicated team who will discuss settlement with you...
What claims can I make online?
Car insurance claims help: Help with making a claim
You can now report some claims online using our online claims hub. This is the quickest and easiest way to make a claim. The claims you can report online are...
What do I need to report a claim online?
Car insurance claims help: Help with making a claim
To get your online claim journey started, all you need is your policy number. This will be shown on your policy schedule or statement of fact...
What can I expect when I make an online claim?
Car insurance claims help: Help with making a claim
As your insurer, we're here to help make claims as easy as possible. We understand that making a claim can be a worrying and stressful time for you...
Will making a claim affect the cost of my policy?
Car insurance claims help: Help with making a claim
Making a claim can sometimes lead to an increase in renewal price, but this often is based on the individual circumstances of the incident...
Make a car claim
Our online claims service is the quick, safe and easy way to register a new claim.
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Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.