Who can I contact if I am not satisfied with the response to my complaint?
If you're not happy with how we have handled your complaint, or we haven't resolved it within eight weeks, you can take it up with the Financial Ombudsman Service through the methods detailed below. This needs to be within six months from the date of our final response. Using this service won't affect your legal rights.
As a free, independent body set up by the Government, it's the Financial Ombudsman's job to resolve disputes between customers and companies in the UK. You can find out more at www.financial-ombudsman.org.uk and fill out its online, Word or PDF form.
By phone:
Call 0800 023 4567 or 0300 123 9123
By email:
complaint.info@financial-ombudsman.org.uk
In writing:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Bought your Ageas Car Insurance through a broker, partner or intermediary? Please get in touch with them to make any changes to your policy. Unfortunately we are unable to help with this directly.
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