Can I go straight to the Financial Ombudsman?
You are able to go straight to the Financial Ombudsman Service, however, please note they will advise that if you are dissatisfied with our service, that you give us the opportunity to resolve your concerns in the first instance.
If, following this, you're still not happy with how we have handled your complaint or we haven't resolved it within eight weeks, the Financial Ombudsman will investigate your case.
Was this information helpful?
Thank you for your feedback
Can't find what you're looking for?
Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.