Browse Home Insurance Claims Questions

General home claims FAQs

What is a policy excess? Do you need urgent support? Will making a claim affect the cost of my policy?
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Accidental damage

What is accidental damage? What should I expect when making a claim for accidental damage? How long will my accidental damage claim take?
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Building damage

What is covered by buildings insurance? What will I need to provide in the event of a buildings claim? What should I expect when making a buildings claim?
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Contents damage

What is covered by contents insurance? What will I need to provide in the event of a contents claim? Are my contents covered outside of my home?
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Damage to fridge or freezer food

Can I claim for my fridge/freezer that has stopped working? I have already replaced the perished food, how will this affect the claim? Why would my damage to fridge/freezer food claim not be covered?
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Leaking or freezing water & oil

What is meant by leaking and freezing water & leaking oil? Will you send out a plumber to fix the leak? What should I expect when making a claim for escape of water, leaking and freezing water?
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Storm damage

When would my storm claim not be covered? How long will my storm claim take? What is covered by storm damage?
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Making a complaint

How do I make a complaint about my claim? Who can I contact if I am not satisfied with the response to my complaint?
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