Accessibility
Communication and document support
We all communicate in different ways and there are things we can do to tailor our services to your needs.
How we can help
If you're blind or partially sighted we can send you documents and other information in your preferred format.
If you would like a large print, braille, coloured paper or audio version of any documents or information please contact us by:
- Chatting online with a member of our Live Chat team
- Giving us a call on 0345 128 6894
We want our service to be accessible for everybody. Our website is also accessible via screen-reading software. Find out how to use our website in a way that best suits your needs on our: site accessibility help page.
Please note, this page is written for people who may need their documents in a different format. However, it may also be useful for family, friends, colleagues or those close to someone who’s blind or partially sighted.
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Talk to us
We understand that life can bring challenges and is different for everyone. If you’re struggling to keep up with payments,or finding things challenging, we’re here to support you as best we can.
If you’d like to speak to us
Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.
You can call us on 0345 165 5783. Our Live Chat and Call Centre teams are available Monday to Friday 8.30-6pm and Saturday 8.30-4pm.
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