Non Ageas customers
Your information and what we do with it – if you do not have a policy with Ageas.
1. Who we are and our approach to your privacy
2. Collecting your information
We may collect a variety of information about you and any individuals who willingly give us their personal information, such as your name, address, contact details, date of birth, photographs and information gathered through correspondence with us. Where relevant, we may also collect special categories of personal information (previously known as ‘sensitive personal information’), such as details regarding your health.
We also collect information from a number of different sources for example: publicly available sources such as social media and networking sites; third party databases available to the insurance industry; firms, loss adjustors and/or suppliers appointed in the process of handling a claim.
3. Using your information
We collect your personal and/or special categories of personal information because we may need it to either assess and process a claim, issue documentation to our customer, assist in the recovery of claims costs, to fulfil our legal obligations or, if you are a witness, assess and establish fault in respect of the accident you witnessed.
We will also use your information where we feel there is a justifiable reason (also known as a legitimate interest) for doing so, for example: to prevent and detect fraud and financial crime (which may include processes which profile you); carrying out statistical and trend research and analysis (including profiling); and recording and monitoring calls.
4. Sharing your information
We may share your information with a number of different organisations which include, but are not limited to: other insurers and reinsurers; regulatory bodies; carefully selected third parties providing a service to us or on our behalf; fraud prevention and other companies where we provide insurance services in partnership with them.
Unless required to by law, we would never share your personal information without the appropriate care and necessary safeguards being in place.
5. Keeping your information
6. Use and storage of your information overseas
Your information may be transferred to, stored and processed outside the UK. We will not transfer your information outside the UK unless it is to a country which is considered to have equivalent data protection laws or we have taken all reasonable steps to ensure the firm has suitable standards in place to protect your information.
7. Your rights
Please note that there may be times when we will not be able to delete, restrict or cease the processing of your information. This may be as a result of fulfilling our legal and regulatory obligations or where there is a minimum statutory period of time for which we have to keep your information. If we are unable to fulfil a request we will always let you know our reasons.
Last updated 14.10.19