Our priority at this time remains on helping our customers in their hour of need, supporting their immediate requirements and ensuring they have somewhere safe to stay. Our claims notification lines have been open as usual 24 hours, 365 days a year, with all claims handled in house during this time. All customers affected by the floods have been contacted with all accessible houses and businesses visited and plans agreed with customers for alternative accommodation and drying.
As per our usual process, we instructed our Solution Network to proactively visit the flood hit areas to provide immediate help and support to our affected customers. Our suppliers were first to attend the areas affected and are working together, sharing resource, information and even office space. Access to properties remains an issue in some areas due to flood levels. By working closely with our Loss Adjusters on the ground, we are deploying drying companies as quickly as possible and helping customers with their immediate requirements.