The latest score is considerably higher than the UK all-sector average of 76.0, the insurance sector’s next top score of 83.5 and insurance average of 77.1. The results are achieved by rating the responses of thousands of customers who participated in the UK Customer Satisfaction Index online survey for a variety of public and private sector companies. The survey takes in to consideration customer effort, satisfaction, loyalty and their likelihood to recommend and provides a benchmark across various industries.
Commenting on the latest results, François-Xavier Boisseau, Chief Executive Officer, Insurance said: “We take great pride in achieving excellence in customer satisfaction and these latest scores reflect the importance our employees place on service across the business. It is particularly pleasing to be recognised by the Institute of Customer Service for the hard work we put in to nurturing a trusting, efficient and friendly service to all our customers.”
Jo Causon, chief executive, Institute of Customer Service adds: “Ageas is now part of a growing band of organisations who understand that a well thought out customer service strategy can positively affect the bottom line. Achieving ServiceMark is a sign that Ageas is determined to demonstrate a commitment to continuously improve customer service standards and constantly evolve plans for service improvement.
“By acting on the insights gained from customer feedback as part of the ServiceMark accreditation, Ageas will be in a stronger position to offer customers what they want, when they want and how they want it.”
In a further recognition of its commitment to customer service, Ageas also won ‘Insurer Team of the Year’ award at the Modern Claims Awards 2015 ceremony on 30th April.