Ageas has picked up two significant industry awards in the last fortnight, adding to what has already been a successful award-winning year for the company and its employees.
The company picked up the coveted ‘Gold Standard for Insurance’ for the eighth consecutive year at a ceremony at the House of Commons last night. Ageas was the first company to achieve the Insurance standard in 2008 and has once again been recognised for its strong customer focus.
Now in their 13th year, the Gold Standard Awards are designed to identify UK financial services companies that have strong structures and procedures in place and are going above and beyond standard business practices to promote trust in the sector.
Deborah Benn, Chair of the Gold Standards Judging Panel said: “Ageas UK has an innovative and fresh way to engage with its supply chain that puts the customer first. Excellent risk management processes and impressive training programmes are flexible enough to ensure employees are able to cope with the changing demands of customers. They are clearly not afraid to change systems and processes in order to benefit customers and initiatives to improve and simplify terms and conditions show a strong passion for getting it right. Ageas UK has excellent broker engagement that keeps lines of communication open so that feedback is used to enhance service delivery.”
Andy Watson, CEO of Ageas, added: “This is the eighth time in a row we have won the Gold Standard – a fantastic achievement proving we have never been more focused on providing our customers with products and services they value.”
Further recognition was received by the Ageas IT Team who also scooped IT Team of the Year Award at the Data and Technology Awards for leading the data strategy following the acquisition of Groupama Insurance in 2012.