With heavy rain and the risk of floods forecast to hit parts on the UK this weekend, Ageas has expanded its flood education programme by launching a new film for brokers showcasing the insights the Ageas claims team gained by visiting the National Flood School. This new video complements the Mr Ageas storm video created for brokers to share with customers ahead of when severe storm and flood events are predicted.
The National Flood School film was taken during one of the Ageas claims team’s training days and details what can happen during a flood or escape of water incident. A model home is used to demonstrate the scale of damage that can be caused to furnishings by flood or mains water. The drying out process is also explained along with rationales for restoring or replacing furniture and fitted units. The key point is that flood or escape of water incidents do not have a ‘one size fits all’ solution.
This latest film progresses the education process Ageas embarked on with the launch of the Mr Ageas storm video in 2014 which provides practical tips for brokers and customers to help them minimise damage from storms and flood, and advises what to do should they need to make a claim. A link to the film is issued to brokers when a Weather Alert warns of severe storms ahead, enabling brokers to offer customers useful advice in an engaging and timely manner.
Rob Smale, Claims Director at Ageas said: “We sincerely hope we don’t have a repeat of the floods of a few years ago but it’s vital we are prepared so that we can best support our brokers and customers when they need us most, responding to their individual predicaments and managing their expectations during what can be a very stressful time.
“The specialist training has enabled our front line team to appreciate the impact of flooding and the practicalities of drying out properties, putting them in a better position to explain to the customer what will happen throughout the claim as we work together with our supply chain to get them back on their feet and their home put to rights.”
“It’s important to share this insight with our brokers so that they too, are in the best position to offer help and advice if customers need to get in touch.”