• Local employer wins North West Contact Centre Awards ‘Best Training Programme’ Award
• Training programme also recognised at West Midlands Insurance Institutes Awards
• Employee Natalie Jennison wins CII Young Achiever of the Year
Local employer, Ageas Insurance Solutions, is celebrating winning three significant accolades for quality, service and professionalism. The Trentham Lakes based insurance broker, which looks after the customers of some of the UK’s most respected brands, has scooped the Best Training Programme Award in the 9th annual North West Contact Centre Awards 2014 and the award for Training Initiative of the Year at the West Midlands Insurance Institutes Awards 2014. In addition, the achievements of employee Natalie Jennison have been recognised by the Stoke-on-Trent Chartered Insurance Institute (CII).
Ageas Insurance Solutions beat off stiff competition to win the prestigious Best Training Programme award and Training Initiative of the Year for its ‘Dare to be Different’ training programme designed for contact centre team managers. Held as a two day residential course, the programme gave employees the opportunity to redefine their roles and empower them with the skills, confidence and motivation to deliver fantastic results for the business and its customers.
These awards come alongside news that Natalie Jennison, from the Learning & Development team has won the CII Young Achiever of the Year accolade at the Stoke-on-Trent CII Dinner. This highly respected programme recognises the ‘rising stars’ of the insurance sector, and Natalie has been awarded for her customer focus and ability to manage several key projects effectively in her role as Learning & Development Officer.
David Harrison, Head of HR & Development at Ageas Insurance Solutions says: “I’m very proud of the team as these awards attract entries from many other high calibre businesses. Natalie’s award is very well deserved, as she continues to develop an impressive career within our Learning & Development team, building effective relationships with her immediate colleagues and key stakeholders in the company.
“These achievements highlight the quality and dedication of our employees, who remain integral to our commitment to delivering outstanding customer service.”
The North West Contact Centre Awards are organised by CallNorthWest, a leading support network for customer management in the North West. The organisation’s main focus is the education and training of Managers and Team Leaders across the region. The West Midlands Insurance Institutes Awards were established in the insurance industry to emphasise professionalism, reputation and ethical practice, and the Stoke-on-Trent Chartered Insurance Institute is one of the oldest and most established insurance bodies in the country.