Andy Watson, CEO of Ageas UK said: 

“We made a commitment to customers to help them through a very difficult time for them, their families and their businesses. I’m pleased to confirm that we have already made over 14,500 interim payments to customers and my personal commitment is to ensure that our focus remains while we go through the process of drying properties and completing repairs.”  

All affected customers were seen within 3-5 days of their claim by a loss adjuster and Ageas continues to be in regular contact with them.  Over 230 customers have also been supported by providing alternative accommodation whilst their properties are being repaired.

Responding to the Government following the recent CEO Flood Operational Meeting, the company approach to continuous flood cover has also been confirmed. 

Andy Watson said: 

 “Whilst Flood Re is being developed, Ageas remains absolutely committed to its obligations under the Statement of Principles and therefore will not be cancelling cover for policyholders who have claimed as a result of flooding to their home. We have made that absolutely clear to Government.  

“I’d like to thank our teams who have worked so hard to help customers during their time of need and our suppliers who continue to work in partnership with us to get people back into their properties.”