We know customers are having to adapt to the precautions put in place to prevent the spread of Coronavirus. If you're an existing Ageas Pet Insurance customer, we hope these answers to frequently asked questions are helpful.
We'll be updating this page with new information as it becomes available.
Frequently asked questions
We understand that our customer’s financial circumstances may have been affected by Covid-19. We may be able to reduce the cost of your cover by reviewing your current requirements or arrange different payment plans if you’re unable to meet your insurance repayments. Please contact us to discuss how we can help.
You can contact us on 0345 1650928. Our team are available between 9am and 6pm Monday to Friday, and 9am to 1pm on Saturday.
Unfortunately, you cannot pause your policy but there may be other ways we can help. Please contact us to discuss further.
You can contact us on 0345 1650928. Our team are available between 9am and 6pm Monday to Friday, and 9am to 6pm on Saturday.
Yes. We understand the difficulties of the current environment but as long as you follow your vets guidance and your pet(s) are vaccinated as soon as possible, in line with your vets recommendation (typically within 6 months or when boosters are due) your policy will be unaffected.
We will continue to cover your pet as normal as we recognise that you may not be able to get to the vets as planned.
We do ask that you re-book for your pet vaccinations as soon as the vets are open and operating as normal.
Yes, you can still contact us in the usual way on 0345 1650928.
We have had to reduce our opening hours. Our team are available between 9am to 6pm Monday to Friday, and 9am to 1pm on Saturday.
Our 24/7 Vet helpline offers a telephone service and an online chat service that give you a quick and easy way to chat through any health concerns you may have about your dog or cat.
You can reach our helpline 24 hours a day, 7 days a week, 365 days a year to find the support you need if you're worried about your pets health.
You can contact our vet helpline on 0333 332 7928.
We are continuing to service claims as quickly as we can, however we have seen delays in obtaining information from veterinary practices due to them operating on reduced staffing and offering emergency only treatment, so please bear with us.
Yes, these costs are covered the same as a face to face consultation.
This is not known to be an issue in the UK but if this does become apparent, we will contact your vet to obtain verbal confirmation of the claim details that have been presented.
If your vet participates in a scheme that offers electronic claims, we do accept these and a paper claim form is not required.
This will be reviewed on individual basis but generally, if a delay in treatment results is in a breach of a 12 month cover period (due to opening restrictions) your claim will not be refused.
If a pet is being kept at a practice due to this and there is no-one else to pick up and either deliver the pet home or look after the pet (needs medication administered, etc) until the customer has recovered, these costs may be covered outside of the policy terms.