We know customers are still having to adapt to the precautions put in place to prevent the spread of Coronavirus. If you're an existing Ageas Pet Insurance customer, we hope these answers to frequently asked questions are helpful.

We'll be updating this page with new information as it becomes available.

Frequently asked questions

We understand that our customer’s financial circumstances may have been affected by Covid-19. We may be able to reduce the cost of your cover by reviewing your current requirements or arrange different payment plans if you’re unable to meet your insurance repayments. Please contact us to discuss how we can help. 

You can contact us on 0345 1650928. Our team are available between 9am and 6pm Monday to Friday, and 9am to 1pm on Saturday. 

Unfortunately, you cannot pause your policy but there may be other ways we can help. Please contact us to discuss further.

You can contact us on 0345 1650928. Our team are available between 9am and 6pm Monday to Friday, and 9am to 6pm on Saturday.

Yes, you can still contact us in the usual way on 0345 1650928.

We have had to reduce our opening hours. Our team are available between 9am to 6pm Monday to Friday, and 9am to 1pm on Saturday.

We are continuing to service claims as quickly as we can, however we have seen delays in obtaining information from veterinary practices due to them operating on reduced staffing and offering emergency only treatment, so please bear with us.

Yes, these costs are covered the same as a face to face consultation.

This is not known to be an issue in the UK but if this does become apparent, we will contact your vet to obtain verbal confirmation of the claim details that have been presented.

If your vet participates in a scheme that offers electronic claims, we do accept these and a paper claim form is not required.

This will be reviewed on individual basis but generally, if a delay in treatment results is in a breach of a 12 month cover period (due to opening restrictions) your claim will not be refused.

If a pet is being kept at a practice due to this and there is no-one else to pick up and either deliver the pet home or look after the pet (needs medication administered, etc) until the customer has recovered, these costs may be covered outside of the policy terms.

This page was last updated on 12th November 2020.

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