Newsroom

Ageas appoints new claims director to its UK business

17 October 2017 Bookmark and Share

Ageas UK has today announced the appointment of Robin Challand as director of its award-winning claims service.  

Robin, who will take up the position in January 2018, has extensive experience of the business having been a senior manager with Ageas for nine years. Currently the director of IT, Robin has been instrumental in the development of the company’s IT and electronic business strategy, implementing a number of transformational system changes and ensuring the IT solutions fit wider business needs.

With a proven track record in claims, operations and business integration, Robin has worked in the UK and Europe delivering transformational change, operational efficiency and service standards across a number of disciplines. His experience extends to the management of both in-house and out-sourced services, as well as overseeing the design and selection of Ageas’s supplier and partner networks which now deliver a unique service proposition for both business to business and business to customer solutions.

Commenting on the appointment Francois-Xavier Boisseau, CEO – Insurance, said:

“The claims team is very much the shop window for an insurance business and it is vital that we have a leader in place that can ensure both our customer and business needs are met. At a time when the industry faces a number of challenges relating to claims management, I’m confident that Robin’s experience and expertise will allow us to maintain focus on delivering the already award-winning claims service we provide.”

The appointment follows a robust recruitment and selection process that included an external market search. Former Claims Director, Rob Smale, took a position in the Business Transformation team earlier in the year after over a decade of building the award-winning Claims function Ageas has today.