Your handy guide to making an easy home claim
Your home is your castle. So when something goes wrong, we understand you want to get things back to normal as quickly and as easily as possible, without any stress.
No one likes waiting, which is why we aim to get your claim sorted on your first call if we possibly can. Yes, really. And if you’ve had a bigger loss, such as a theft or fire, we’ll get a Loss Adjuster on the case to manage every step of your claim.
We also get that everyone’s needs are different, so you can choose how you want to settle your claim – from payment straight into your account or via an Amazon gift card, to a direct replacement or an upgrade. Flexible, or what?
We hop to it in an emergency, too. So, for example, if there’s a fire or flood, we can send a fast payment to you within two hours*.
*Eligible circumstances can vary based on customer scenario and bank account provider. Payment usually made within two hours but can be quicker. Fast payments available between 10am-4pm Monday to Friday.