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Customer of the future

Our Horizon Scanning team are constantly exploring emerging future concepts that may impact the insurance industry.

Understanding what your customers may want down the line will help you get ahead. Our Horizon Scanning team explore how approaching trends could affect you and your customers. They look into new technologies and social shifts to find out which might have the most significant impact on shaping the customers in the future. 

The Institute of Customer Service have produced an insightful report about the Customer of the future. Download it free and find out even more about it here.

Customer of the future report (PDF, 3.33 MB)