We've worked really hard to keep things clear and simple, so we hope you find everything you need online. However, if you still need to get in touch, here's how you can contact us: Speak to us on live chat Mon to Fri 08:00-20:00 Sat 08:00-16:00
Email us Fill out our contact us form anytime. To make a claim If you need to make a claim, you can phone our UK-based claims team 24/7 on 0345 125 2491.
With our home insurance, you're not tied in to the usual 12 month contract so your policy renews monthly until you decide you want to leave. You can check your premium in your online account at any time.
There really isn't one. You can make your changes online with no admin fee and leave anytime with no cancellation charge.
We believe our home cover is comprehensive. However, we’re currently developing our optional extras and will let you know when they’re available.
Once you've chosen your cover and picked your premium, we think you should keep it. That said, there are a few things out of our control which could impact how much you pay:
If you make a claim or a change to your policy
Government or industry wide changes, for example increases to insurance premium tax or inflation
If any of these events do ever happen, we’ll give you advance notice of any increases to your monthly price. Otherwise your price just keeps on rolling.
Important things to know
In the event of any queries about your cashback please contact Quidco Customer Support as the retailer will be unable to deal with this type of query
This programme is being monitored. Quidco members transacting fraudulently with this retailer will have their membership terminated immediately, and may have their details passed to the authorities for further investigation
Terms & conditions
Cashback will not be paid for renewals.
Cashback is only available to elastic customers, who are taking out a new elastic Home Insurance policy.
Cashback will only be paid for purchases made from within the United Kingdom and for policies which cover the UK.
This offer cannot be used in conjunction with any other incentive, discount or promotion that ageas elastic are running.
Minimum monthly premium of £5.60 must be applied to be eligible for the cashback
Cashback will only be paid to members who have BACS as their registered Quidco payment method
Cashback will not be paid if a saved quote is used. You must click the Quidco link, generate a new quote and make your purchase immediately and wholly online. This will ensure the policy is tracked correctly for you to receive cashback, if this is not done you will not be eligible for cashback.
Your policy must be live for at least 90 days and all payments due must have been made in order to qualify for cashback.
Sales that have not been tracked must be raised as queries within 3 months or cashback will not be paid.
Please do not contact ageas elastic regarding your cashback queries. If you have any cashback queries please contact the Quidco Customer Support team.
Please also see the retailer's standard terms and conditions for purchase as listed on their site.
Cashback will not be paid in conjunction with any other offer, voucher or discount code unless listed on this page, or with any other discounts e.g. staff or student discounts.
Cashback may not be paid on VAT, delivery, card payment fees, taxes or any other additional charges.
Recurrences on the amount of purchases that can be made while earning cashback may be limited.
Cashback will not be paid in conjunction with any other offer, voucher or discount code unless listed on this page, or with any other discounts such as staff or student discounts
Cashback may not be paid on VAT, delivery, card payment fees, taxes or any other additional charges