Due to adverse weather conditions, some flight schedules have been disrupted. If your flight has been delayed or cancelled, you are advised to contact the airline in the first instance. If your flight is cancelled due to snow, you should be offered a refund or booked on an alternative flight.
What cover do I have with my Ageas Travel policy?
Section 13 – Delay
If your transport is delayed or cancelled due to snow, you will receive one of the following:
- Compensation of £20 for each full 12-hour period that you are delayed, up to a limit of £100.
- Your holiday cancellation charges (up to £5,000 and subject to an excess of £50) if, after a 12-hour delay to the departure of your outward journey from the UK, you decide to cancel the trip.
Travel Disruption Cover
Claims for additional costs arising from this disruption will only be covered if you have paid the additional premium to include Travel Disruption cover and only if your trip was not booked as part of a package holiday.
Replacement transport or accommodation
If your flight has been cancelled or delayed for at least 12 hours, you are covered up to £1,000 per person for the cost of additional travel expenses and extra accommodation in order to reach your destination. You will not be covered under this section if the airline has offered you alternative arrangements. A £50 excess per person applies to claims under this section.
If your flight home is cancelled or delayed for at least 12 hours and you have to remain at your destination beyond your scheduled return, you will be covered up to £1,000 for the cost of additional accommodation. You will not be covered under this section if the airline has offered you alternative arrangements. A £50 excess per person applies to claims under this section.
How do I make a claim?
If the airline you are due to travel with are unable to offer alternative transport, please call us on 00 44 23 8064 4633 and, where possible, we will assist you in making alternative arrangements.
To make a claim for delay compensation or irrecoverable incurred costs, please call the Claims Helpline on 0345 122 3280. You may be required to provide evidence confirming any amounts you have been refunded or that you have not been able to recover elsewhere.
For full terms of Delay and Travel Disruption cover, please refer to the Ageas Travel Policy Wording issued by your broker.