We want to see the best of you and to be fair to everyone. We believe recruitment is a two-way process – making the right career choice is important to you and we want to make sure you’re the right fit, too. Here’s an outline of our process and the kind of things you can expect.

The application process should take about five to ten minutes. We’ll ask you to upload your CV and you can add a covering letter if you wish. Once we’ve received your application, someone in our recruitment team will review your CV, skills and experience and get in touch with you. We’ll always contact you to let you know the outcome of your application. 

If we’d like to progress your application, the next steps will depend on the type of role you’ve applied for. We might schedule a telephone interview or video call to conduct a face-to-face interview.

Telephone interviews – we’ll arrange a convenient time to talk to you, so we can find out more about you and your experience. It’s also a chance to talk to you about our company and the role in more detail and answer any questions you may have.

Face-to-face interviews – these are very much two-way meetings and will take place via video conferencing facilities.We want to find out about you and if you’re the right person for the role, and give you the opportunity to find out about us and whether the role will give you the challenge and career satisfaction you’re looking for.

Depending on the position you’ve applied for, we may also ask you to complete online ability assessments. These vary depending on the nature of the role and they help us to find out more about you and how you compare to others who’ve applied for the same position.

Whichever route you take, our aim is always to get back to you as quickly as possible, so we keep you up to speed with your application.

  • Find out more about us. A good starting point is to look at our website and find out about things like our products and services, the number of people we employ, our business areas and financial information. Look for up-to-date news, too.
  • Our interviews are a mix of competency, technical and behavioural-based question, so prepare your answers with this in mind.
  • Think about your skills, qualifications and experience and the value you can bring to our business. Talk confidently about areas that are relevant and valuable to the role you’re going for.
  • Think about the key objectives of the position. Why does this position exist and what are the key aims?
  • Think about achievements you can talk about at the interview and rehearse your success stories.
  • Work out what’s appropriate in terms of everything you present, including yourself. Look the part and you’ll feel it.
  • Make sure you know the names of the people who will be interviewing you and their role. You may be able to find out more about them on LinkedIn.

You’ll be asked to provide proof of ID and your address at the interview stage, you can scan in these documents and email over to the recruitment team prior to your interview. We will need to see the original documents later in the process. Here's a list of what you can share:

Identification to prove your right to work in the UK:

  • Valid UK or EU passport
  • Full birth certificate with proof of national insurance number
  • A photo driving license
  • A UK Biometric residence permit

A proof of your address, dated within the last three months.

  • Bank statement
  • Utility bill
  • Credit card statement
  • Local council, government or HMRC letter
  • Mortgage or Financial statement

We’ll confirm the outcome of your interview within a few days of your final interview, or let you know when a decision will be made. Regardless of the outcome, you’ll always hear from us. If you’re successful, we’ll talk you through the offer and let you know what happens next. If not, we will offer the opportunity for feedback should you wish to understand the reasons we came to that decision.

Because we have a duty of care to our customers and we’re regulated by the Financial Conduct Authority (FCA), we need to ensure we’ve verified your identity and you’re eligible to work in the UK. We ask you to provide proof of ID and your address to carry out pre-employment checks including obtaining employment references, a Disclosure and Barring Service check (formerly known as a Criminal Record Bureau check), and a financial record check.

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