Contact centre

Claims

Putting customers' lives back together

Whether our people are supporting a customer through a claim, project managing a process change or discussing their development plans with a manager, they’re given the trust, respect and opportunity to express themselves in Ageas Claims.

In 2016, we were awarded the Gold Standard for Insurance for the ninth year running and the Institute of Customer Service declared our claims service to be “world class".

Our Ageas Claims team make things happen and our customers are at the heart of their actions. No two claims are the same and no two customers are the same. That's why we developed the ‘Ageas Claims Way’ that sets out how we help the customer and manage their predicament with the least fuss possible and bring their claim to a conclusion that is fair and delivers what they want.

Our success is attributable to our team of professional, committed and highly-able people that consistently deliver great service and are supported by engineers, fraud specialists, process designers, analysts and other people with a huge range of skills.

To thrive in Ageas Claims, our people need to be creative problem solvers and empathetic listeners. Having a natural curiosity and a drive to do the best for customers are key. Every day, our people can make a real difference to an individual or their family.

Ageas Claims roles vary and can depend on which product is being dealt with. In motor claims, we have people setting up new claims and liaising with our garage network to get cars fixed.

In household, our handlers can find themselves providing emergency accommodation and money to families whose houses have been flooded so their lives can go on despite losing their homes.

Meanwhile, our Commercial claims employees deal with businesses that are experiencing problems, while our Travel employees can find themselves helping people who suffer illness or injury on holiday.

We have approximately 1000 people in our teams that are based in our Eastleigh, Portsmouth and Gloucester offices. Most people start in a claims service role, but there are plenty of options for our people to extend their interests, experience, knowledge and career. These include:

  • Leadership
  • Complex claims
  • Claims process design
  • Supplier management/relationships
  • Fraud and intelligence
  • Engineering and salvage
  • International assistance
  • Researching the future of claims technologies

The people that work in our claims roles are given the opportunity to strengthen Ageas’s reputation for being a company that cares for its customers and, through purposeful curiosity, constantly innovate. We want our people to bring their own skills and ideas to help us keep improving the way we help our customers in their hour of need.

For more information about Claims careers at Ageas, please get in touch.