A major force in the UK

We offer our most important people – our customers – a comprehensive range of personal and commercial insurance. Our award-winning products can be bought with us directly and through brokers and our partnership brands. Insuring around 5 million UK customers, we’re recognised for our excellent cover and for being there when our customers need us most.
We’re proud to be the UK’s third largest private car insurer. As well as insuring traditional cars, we also cover classic cars, classic motorcycles and high-performance vehicles. Plus, we offer a wide range of other products, from home insurance to travel cover.

Why our customers choose us

People often only find out how good their insurance company really is when they need to make a claim. We’ve got a first-rate attitude when it comes to being there for our customers when they need us most. Here are some of the benefits of our claims:

  • A UK-based, market leading claims team on hand 24/7 to help our customers every step of the way
  • We give our customers a dedicated claims advisor to keep them up to speed from start to finish. Whether it’s sorting out somewhere for them to stay after a flood, or getting a new TV to them after a break-in, we’re here to get things back to normal, fast
  • If our customers are abroad and have a medical emergency, Assistance International – our in-house, multi-lingual team – spring into action to make sure they get the treatment they need, fast
  • We always aim for quick turnaround times on vehicle repairs – plus, if our customers choose from our network of trusted suppliers, we give them a lifetime guarantee on all repairs
  • We use the latest technology to protect our customers from fraud, which helps to reduce the impact on their premiums
  • We’ve achieved ServiceMark accreditation from the Institute of Customer Service for our world-class household, travel and motor service
  • We’ve scooped the Gold Standard Insurer award for the last nine years running

Quick facts

  • We sell non-life insurance products
  • Customers can buy our personal and commercial insurance with us directly and through brokers and our partnership brands
  • We have a 51.1% share in Tesco Underwriting, providing home, motor and travel insurance - to Tesco Bank and travel customers
  • Over 5 million UK customers are insured with us
  • We employ around 4,000 people in the UK
  • We’re based across nine UK offices
  • Our products and services are award-winning

How we measure up

Take a look at our positions in the UK market:

  • 2nd largest motorcycle insurer
  • 3rd largest private car insurer
  • 4th largest personal lines intermediary
  • 6th largest household insurer
  • 7th largest travel insurer
  • 7th largest non-life insurer 

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