We know customers are having to adapt to the precautions put in place to prevent the spread of Coronavirus. If you're an existing Ageas customer, we hope these answers to frequently asked questions are helpful.

We'll be updating this page with new information as it becomes available.

Frequently asked questions

If you will be using your vehicle at all, you do need to insure it as a legal requirement under the Road Traffic Act. While you're not using your vehicle, your insurance also covers you for fire, theft, malicious or accidental damage.

If you will not be driving your vehicle, you can contact the DVLA and declare it off the road (this is called a SORN – Statutory Off Road Notification). If you SORN your vehicle, you do not need insurance but will not have any cover for fire, theft or damage, and you will not legally be able to drive your vehicle until it has insurance again. It's important to note that, if you do SORN your vehicle, you cannot store it on public roads, so you'll need a garage, driveway or other non-public road space to store it.

You can learn more about SORN here.

Your MOT expiry date will be will be extended by six months if it is due on or after 30th March 2020. If you will be driving your vehicle, you must keep it safe to drive.

If your MOT dates meet the above criteria and your vehicle is otherwise safe to drive, this will not invalidate your insurance.

Please remember to get your MOT done in future when you are able to. More information can be found here.

If you are using your own car for voluntary purposes, to transport medicines or groceries to support others who are impacted by COVID-19, your exisitng cover will not be affected. You do not need to contact us to update your documents or extend your cover.

This applies to all categories of NHS Volunteer Responders, including transporting patients, equipment or other essential supplies.

If your work is critical to the national response to COVID-19 and you need to drive to different locations for work purposes because of the impact of COVID-19, your exisitng cover will not be affected.

You do not need to contact us to update documents or extend cover. A list of key workers can be found here.

We know that the precautions in place to prevent the spread of the Coronavirus will have affected some customers' finances. If you purchased your insurance directly with us and are in this situation, we urge you to contact us to see how we can support you.

We might, for example, be able to review cancellation and change or arrange different payment plans if you're unable to meet your insurance repayments.

If you purchased your policy through a broker, please contact them to discuss your concerns.

If you are using your own vehicle:

  • for voluntary purposes to support others who are impacted by COVID-19; or;
  • because you work in one of the critical sectors listed by the government and need to drive to different locations for work because of the impact of Covid-19.

Then your cover will not be affected. You do not need to contact us to update your policy or extend your cover.

If someone else needs to drive your car to pick up supplies while you are self-isolating, we will not provide cover unless the driver is named on your policy.

If the person helping you has ''Driving Other Cars'' cover through their own insurer, they may be able to drive your vehicle. They should check their policy documentation and check with their own insurer to see if this applies.

We are doing all we can to keep people mobile, particularly when it’s essential for them. Inevitably, because of government restrictions, there may be delays in sourcing some car parts.

To support the effort to fight Coronavirus, we are prioritising the claims of key workers. We are trying keep all our customers motoring by repairing their cars and, in cases of total write off, providing cash settlements for them to purchase a different vehicle.

Our teams will advise you on whether this will affect your claim and how we can help limit any inconvenience as your claim progresses.

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